Help Center

When you activate the service with Tello, all your APN settings are usually set automatically.
However, if you're having issues with data, hotspot, MMS or group messaging, you need to check your APN settings to make sure that they're correct.

On an Android device, you can view and adjust your APN settings in the following location:

• Settings
• Tap More networks (under the Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information).
• Select Mobile or Cellular networks.
• Choose Access Point Names.
• Tap the Menu icon.
• Tap the Access Point you would like to check.
• If you're adding a new APN, tap New APN and enter the following APN: wholesale

Save the APN, restart the device, and test the service.

On an iOS device, you can view or adjust your APN settings in one of the following locations:

• Settings > Cellular > Cellular Data Options > Cellular Network OR
• Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Here are the APN settings required when using an iOS device on Tello:

• Mobile Data
• APN: wholesale

• MMS
• APN: service
• MMSC: http://wholesale.mmsmvno.com/mms/wapenc

• Personal Hotspot
• APN: wholesale
• Leave everything else blank.

Now double-check that the iOS software is updated, restart your phone, and test the service again.