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All Tello phones are unlocked, Tello-compatible, and come with a 30-day warranty. Each phone includes a free Tello SIM card.

Delivery

• Your phone will arrive in either the original brand box or a generic packaging box containing the device, battery & charging cable.
• Manuals, guides, earbuds, and other accessories are not included.
• You can find the user guide on our website under the phone’s "Tech Specs" section, in the "User Manual" field.

Phone conditions

New Devices
Tello offers two types of new devices:

• Original Brand Box: These devices come in the original packaging with all the accessories included by the manufacturer.
• Repackaged Devices: These devices are delivered in a plain generic packaging box.

Open-Box Devices
An open-box phone is a mobile phone that has been returned to Tello after the packaging was opened, but with little to no use. These phones are often in the same condition as when they left the factory. They can be returned for various reasons, such as a customer changing their mind or not liking the color.

Refurbished Grade A Devices
Refurbished Grade A devices represent the highest quality available for refurbished phones.

• All our refurbished devices are completely reconditioned, rigorously tested and certified to look like new.
• Parts used during the reconditioning process (such as display, case, jack, etc.) are new but not original.
• Refurbished phones are typically those returned shortly after purchase and have been completely reconditioned.
• They are shipped with a charging cable and battery (minimum 80% of the original capacity).
• Manuals, guides, earbuds, and other accessories are not included.

Pre-Owned Devices
Pre-owned devices are inspected, cleaned, repaired if necessary, and certified to excellent functional standards.

• Their functionality is 100% tested.
• They are shipped with a charging cable and battery (minimum 80% of the original capacity).
• Manuals, guides, earbuds, and other accessories are not included.

Buying a device from our website guarantees that the device is ready to be used with Tello.
Phones purchased through Tello are specifically optimized for Tello service and are fully unlocked for the network. However, we cannot guarantee that the phones we sell will work on other networks.