Help Center

My Device

• How can I change the phone on my Tello line?
• Where can I find the IMEI?
• How can I buy a phone from Tello?
• What can I expect from a phone purchased from Tello?
• Where can I find the user manual for my Tello phone?
• What is a refurbished grade A phone?
• Are the "New" devices you sell really new?
• My battery does not last long, what can I do?
• My Tello phone is not charging. What can I do?
• What is an HAC-Rating when it comes to hearing aid compatible devices?
• What is a pre-owned phone?
• What is an open-box phone?