Help Center
Quick Links
Do you offer any kind of parental control?
Yes! We offer Web Guard, a free feature that helps you manage and filter the content accessible on specific lines. This is a great tool for families who want to ensure their children have a safer online experience.
Web Guard Filtering Levels
You can choose from three levels of protection based on the age of the user:
Web Guard only works over the cellular network. It cannot block content if the device is connected to Wi-Fi. Additionally, it may not work with VPNs or iCloud Private Relay; these features must be turned off for filtering to stay active.
✅ Pro-Tip
Web Guard cannot filter content within specific apps (like Instagram or TikTok) or block messages sent via SMS or third-party chat apps. For complete protection, you may want to use device-level settings like Screen Time (iOS) or Family Link (Android
Web Guard Filtering Levels
You can choose from three levels of protection based on the age of the user:
- LOW (Young Adults):
- Safe Search is Disabled
- Phishing Attacks, Malware, Command, and Control Callbacks, Web Spam, Proxy / Anonymizer, Potentially Harmful Domains
- Adult themes, Nudity, Sexuality, Pornography, Tasteless, Child Abuse Content
- Hacking, Hate/Discrimination, Illegal Downloads, Weapons, Drugs
- MEDIUM (Teenagers):
- Safe Search is Enabled
- Filters everything classified as "Low" and enables Safe Search, an automated filter of pornography and other offensive content that’s built into search engines (Google, YouTube, Bing, and DuckDuckGo)
- HIGH (Children):
- Safe Search is Enabled
- Filters everything classified as "Low" and "Medium", including SafeSearch, plus the following categories:
- Adware, Visual Search Engines, Classifieds, Blog, Games, Lingerie/Bikini
- Information on Alcohol, Gambling, Illegal Activities, Terrorism, and Dating
- Chat, Instant Messaging, Forums/Message Boards, Social Networking, Video Sharing, Photo Sharing, Webmail, File Storage, P2P / File Transfer
- Enable the feature: Log in to your account, go to My Settings and apply Web Guard to any specific line under your family plan.
- Talk to your kids: We encourage using Web Guard as a starting point for conversations about online safety.
- Check for "Access Denied": If you see this error on a webpage, it likely means Web Guard is active and blocking that content.
Web Guard only works over the cellular network. It cannot block content if the device is connected to Wi-Fi. Additionally, it may not work with VPNs or iCloud Private Relay; these features must be turned off for filtering to stay active.
✅ Pro-Tip
Web Guard cannot filter content within specific apps (like Instagram or TikTok) or block messages sent via SMS or third-party chat apps. For complete protection, you may want to use device-level settings like Screen Time (iOS) or Family Link (Android
