Help Center

You can easily keep track of your calls, texts, and data usage through your online account. This helps you see exactly how your plan balance or Pay As You Go credit is being used.

• Activity Section: This shows all activity since your plan last renewed. For Pay As You Go, it shows the last 30 days of usage.
• SMS: If you are on the Unlimited minutes plan you can check your International Minutes balance by texting BALANCE to 800. If you have International minutes usage, your remaining balance will be included in the SMS.

Useful Info:

• Your logs will show the phone numbers for outgoing calls only. We do not display the phone numbers for incoming calls.
• Tello charges for both incoming and outgoing calls and texts.
• The 1-Minute Rule: Calls are always rounded up to the next full minute.
  Example 1: A call of 14 minutes and 23 seconds will be charged as 15 minutes.
  Example 2: A short call of 34 seconds will be charged as 1 minute.

Next Steps

• Log in to your Tello account and navigate to the Activity section.
• Use the dropdown menu to filter your usage history by specific months.
• Download a PDF of your activity if you need a hard copy for your personal records.

✅ Pro-Tip: Managing Your Balance
Check your Activity regularly. If you notice you're running out of minutes faster than expected, you might want to adjust your monthly plan to a higher tier.