Help Center

You can renew your plan whenever you like—no need to wait for the auto-billing date. This can be done easily through your online account or the My Tello app.

How to Renew:

• Log in to your account and go to your Dashboard.
• Click the "Renew Now" button.
• Complete the checkout process.

Important Details:

• Immediate Effect: Any change happens right away and starts a brand-new 30-day billing cycle.
• Charges: You will be charged the full amount for your new plan at checkout.
• No Extra Fees: We don't charge penalties for changing your plan early.
• Rollover: Any remaining minutes or data (excluding unlimited data) will roll over to your next 30 days.

⚠️ Warning

• Unlimited Plans: You cannot manually renew an Unlimited plan early. Only one Unlimited Data plan can be purchased per line every 30 days.
• Refund policy: We do not offer partial refunds for mid-cycle plan changes or unused services. Also, renewals cannot be scheduled for a future date. If you want a new plan to start exactly when your current one ends, wait until the day before your next auto-billing date to make the change.

✅ Pro-Tip Manual renewal is a great way to "reset" your data if you run out early, plus you get to keep whatever was left over from your previous balance!