Help Center

Yes, we offer Web Guard as a free feature. We also encourage parents to talk to their children about online safety.

Web Guard will permit family account owners to filter out content not suitable for younger members on specific Tello lines.

Safe Search is an automated filter of offensive content that may result from internet search results. Results will be filtered from the most common search engines like Google, YouTube, Bing, and DuckDuckGo.

There are 3 filtering levels available:

• LOW - suitable for young adults
  • Safe Search is Disabled
  • Filtering examples:
  • Phishing Attacks, Malware, Command, and Control Callbacks, Web Spam, Proxy / Anonymizer, Potentially Harmful Domains
  • Adult themes, Nudity, Sexuality, Pornography, Tasteless, Child Abuse Content
  • Hacking, Hate/Discrimination, Illegal Downloads, Weapons, Drugs


• MEDIUM - suitable for teenagers
  • Safe Search is Enabled
  • Filters everything classified as "Low" and enables Safe Search, an automated filter of pornography and other offensive content that’s built into search engines (Google, YouTube, Bing, and DuckDuckGo)


• HIGH - suitable for children
  • Safe Search is Enabled
  • Filters everything classified as "Low" and "Medium", including SafeSearch, plus the following categories:
  • Adware, Visual Search Engines, Classifieds, Blog, Games, Lingerie/Bikini
  • Information on Alcohol, Gambling, Illegal Activities, Terrorism, and Dating
  • Chat, Instant Messaging, Forums/Message Boards, Social Networking, Video Sharing, Photo Sharing, Webmail, File Storage, P2P / File Transfer

Exceptions

• Web Guard is not available on all devices, may fail in certain locations or times, and is not a complete solution for monitoring access to content.
• If you see an Access Denied error when trying to open certain web pages, Web Guard might be active on your line.
• If the Web Guard feature is enabled, you will not be able to use iCloud Private Relay. To use Private Relay instead of Web Guard, please turn off Web Guard filtering.
• Content filtering may not be compatible with certain products or services, such as Virtual Private Networks (VPNs). Apple Private Relay must be toggled off for content filtering to work.
• Web Guard is unable to block the following content types:
  • Browsing over Wi-Fi
  • Email, text messages, instant messaging
  • Some third-party web browsers
  • Content in device apps.