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Can I have the same billing date for all my family plan lines?

Not automatically.
The billing date for each line is set according to the day each plan is activated.
All plan purchases and activations made on the same day will have the same billing date.

So for example, if you are a new customer and purchase and activate 3 lines on the same day, you will have the same billing date for all your lines and 1 invoice to cover all lines.

However, if you decide to merge some family members' existing lines into your account, then all the lines will retain the existing individual billing dates. The billing dates will not sync.

If you would like to add new lines to your account, and you need to have the same billing date, we kindly suggest adding the new lines on the day your existing line is set for renewal.

Another option is that you renew your existing plans ahead of time, to match the activation date of your new lines and synchronize them all.

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