Help Center

Managing a family account with Tello is straightforward, but it’s a bit different from traditional carriers. Each person gets their own custom plan, but you can manage everyone from one login.

Here is the breakdown of how billing works:

• Individual Lines: Each line has its own custom plan and its own monthly billing date.


• No Shared Data: Data and minutes belong to the specific line; they cannot be shared or moved between family members.


• Syncing Your Bills: We don’t sync dates automatically. If you want one bill for everyone, just manually renew all plans on the same day. We’ll then group them into one invoice whenever possible.


• Plan Changes: You can update any plan at any time. A new 30-day cycle starts immediately. Just a heads-up: we don't offer refunds for "leftover" days or data when you change early.


• Pricing: We don't have specific "family discounts" because our plans are already priced at our lowest possible rates for every single line.