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My plan got canceled. How can I restore it?
If your plan was canceled—whether by choice or due to a payment issue. You just need to pick a new plan to reactivate your service.
How to restore your service
✅ Pro-Tip
Make sure your payment information is up to date before you finish the purchase. If your plan was canceled because of a declined card, updating your payment method first will prevent the same thing from happening next month.
How to restore your service
- Log in to your Tello account and head to the Plans page.
- Select the plan that fits your needs (choose your data and minutes).
- Enter your payment details at checkout.
- Finalize the purchase.
- Wait about 5 minutes for the system to process the activation, then restart your phone.
✅ Pro-Tip
Make sure your payment information is up to date before you finish the purchase. If your plan was canceled because of a declined card, updating your payment method first will prevent the same thing from happening next month.
