Help Center

We offer several shipping methods to get your Tello SIM or phone to you. We only ship to addresses within the United States, including military APO and FPO addresses. Please note that we do not offer international shipping, and we cannot ship to destinations outside the U.S. (such as Canada or Mexico).

Shipping Methods & Costs

• USPS First-Class Mail: 3 to 5 Transit Days - $0
• USPS Priority Mail: 2 to 3 Transit Days - $5
• FedEx Ground: 3 to 5 Transit Days - $10
• FedEx Standard Overnight: 2 Transit Days - $15

Note: The day the order is placed does not count as a transit day.

FedEx Ground: This option is available for select phone purchases only.

Delivery Issues
Please contact Customer Support with your order number if:

• Late Packages: If your package has not arrived within 2 days after the expected timeframe and the tracking info hasn't updated.
• Shipping Refunds: If you paid for expedited shipping (Priority or Overnight) and your order did not arrive within the promised window, please contact us to request a refund for the shipping fees.

✅ Pro-Tip: To ensure a smooth delivery, always double-check that your Apartment, Suite, or Unit number is included in your shipping address!