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Why does my order status say "Failed"?
A “Failed” status usually means there was an issue with the payment. Don't worry, you haven't been charged, and it’s usually an easy fix!
Common Reasons for Failure:
What happens next?
If a payment fails, we will try to process it one more time within 24 hours.
A Quick Note on Taxes & Fees and Plan Changes:
You might notice the final total is slightly higher than your plan price.
Common Reasons for Failure:
- Typo in Card Details: Double-check your card number, expiration date, and CVV code. Even a tiny mistake can stop an order.
- Bank Security: Sometimes your bank blocks a charge until you confirm it’s really you. A quick call to the number on the back of your card usually clears this up.
- Expired Card: If you recently got a new card or your old one expired, you'll need to select "Add a New Card" in your payment settings.
What happens next?
If a payment fails, we will try to process it one more time within 24 hours.
- Action Required: To avoid your service being suspended, please update your payment method in your Dashboard right away.
- Keep Your Number: If a plan stays suspended for too long, you risk losing your phone number. Keeping your account active is the best way to stay connected!
A Quick Note on Taxes & Fees and Plan Changes:
You might notice the final total is slightly higher than your plan price.
- The Reason: Our advertised prices don't include state taxes or regulatory fees. These vary depending on where you live.
- Transparency: You can always see the amount of taxes you will pay on the checkout page by clicking "Next > Calculate Taxes".
- If a plan is changed, or services are added, the new charges would reflect those changes, potentially increasing the total amount due.
