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My Tello Dollars from referring a friend were not added. Why?
You will receive your $10 in Tello Dollars only after your friend has completed 3 months of active service with Tello.
Next Steps
A referral is invalid if the new account uses a second email belonging to the same person, if the customer is already in our system, or if the person who shared the link has been inactive for 6 months or more.
Next Steps
- Wait for the 3-month mark: Credits are not issued immediately; they require your friend to stay active for at least 90 days.
- Confirm your own activity: Ensure you have used your service (calls, SMS, or data) or placed an order in the last 6 months.
- Check eligibility: Confirm your friend is a first-time customer and did not use an email address already linked to you.
A referral is invalid if the new account uses a second email belonging to the same person, if the customer is already in our system, or if the person who shared the link has been inactive for 6 months or more.
