Help Center

Yes. With Pay As You Go credit you can make calls, send texts, and use data without subscribing to a monthly plan.

How it works:

• Total Flexibility: You only pay for the minutes, texts, and data you actually use.
• Data Access: Data works as long as your balance is above $0.50 and Pay As You Go Data is turned "ON" under your Tello line settings.
• Easy Top-Ups:You can add more credit anytime through the Pay As You Go Credit page or via SMS.
• Auto Recharge: You can enable Pay As You Go Auto Recharge to automatically add credit when your Pay As You Go balance falls below $2.

Important: When does credit expire?

• If you DON'T have a monthly plan: Your credit expires 90 days after you buy it. If it expires, your service is disconnected and your phone number is deleted permanently.
• If you DO have a monthly plan: Your credit never expires as long as your monthly plan stays active.

✅ Pro-Tip: To keep your phone number and credit safe for the long term, we recommend keeping a small monthly plan active. This keeps your Pay As You Go balance "frozen" and ready whenever you need it!